Diamond monthly retainer
The Diamond package gives you 40 hours of retained support for a month.
This package is to be purchased ahead of working and is subject to a signed contract ahead of work commencing. The diamond package allows for your tasks to take precedence and allows for one emergency turnaround task a month. You will receive a daily update call or email, whichever is preferred.
A timesheet will be forwarded to you at the end of the month for the hours purchased. If you are nearing the end of the hours purchased before that time, you will be informed of what is left. If any hours are remaining at the end of the month, please note that these will not be rolled over to the following month.
Time allocated to work carried out on your tasks will be recorded using ‘Toggl Task’ with the lowest increments being 15-minutes.