Emerald: 5-hour retainer package
The Emerald package gives you 5 hours of retained support.
This package is to be purchased ahead of working and is subject to a signed contract ahead of work commencing.
A timesheet will be forwarded to you at the end of the month for the hours purchased. If you are nearing the end of the hours purchased before that time, you will be informed of what is left. If any hours are remaining at the end of the month, please note that these will not be rolled over to the following month.
Time allocated to work carried out on your tasks will be recorded using ‘Toggl Task’ with the lowest increments being 15-minutes.